Contact Us

By phone

Call the Customer Service Centre on 136 186 from anywhere in Australia for the cost of a local call (except for mobiles and public telephones, which have additional costs).

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit

Customer service staff will either answer your query or refer you to the appropriate experts for specialist information and advice.

Hours of operation: Monday to Friday, 9am to 5pm.

In person

You can obtain a new licence or renew your licence at selected Department of Environment, Land Water and Planning offices throughout Victoria. Please call the office prior to attending to confirm if they have the service you require.

By post

GPO Box 4509

Melbourne VIC 3001

By Fax

9092 1947


Page last updated: 19 Feb 2020