Contact Us

By phone

Call the Customer Service Centre on 136 186 from anywhere in Australia for the cost of a local call (except for mobiles and public telephones, which have additional costs).

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit

Customer service staff will either answer your query or refer you to the appropriate experts for specialist information and advice.

Hours of operation: Monday to Friday, 9am to 5pm.


You can order a new licence or renew your current licence on the Licensing page of our website. If you have a different licence enquiry, please call the Customer Contact Centre on 136 186.

By post

GPO Box 424

Melbourne VIC 3001

By Fax

9092 1947


Page last updated: 02 Jun 2021